Last Revised: 27/02/2022
Products purchased from Right Global Group Ltd. may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
Refunds requested after the refund period will be agreed with a member of the team. Should any refund be rewarded it is at the sole discretion of Right Global Group Ltd to do so
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Right Global Group Ltd. in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with Right Global Group within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
Standard Refund Terms
Annual Plans*+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
*30 Days notice required to cancel any plans
+Full refund will not be provided if services covered the plans have already initiated at your request and / or we have notified you of our intention to start.
Right Global Group reserves the right to cease providing services at any time, by providing 30 day’s notice. Refund for the remaining term is at the discretion of Right Global Group.
Products with Special Refund Terms
Domain Name Registrations/Renewals
New domain name registrations or renewals may be refundable, at the sole discretion of Right Global Group, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 5 days (120 hours) after registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations.
Right Global Group IT Services
If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
- Annual Subscriptions: Non-refundable
- Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund provided no work has been initiated.
Website Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and / or once the site becomes actively in use (which ever is soonest) and will not be eligible for a refund thereafter.
Logo Design and marketing images: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Redesign Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care and Marketing Services: If you purchase Website Care or Marketing Services and Right Global Group has completed 1 or more request(s), during the billing period, your subscription is non-refundable.
If no requests have been fulfilled with the Website Care or Website services, you are eligible for a refund as defined in the “Standard Refund Terms”:
- Annual Plans – Within 30 days of the date of the transaction.
- Monthly Plans (any plan with less than a 1-year term) – Within 48 hours of the date of the transaction.
Monthly Back Up Website Security Package; Refunds are only available within 14 days of purchase.
Daily Back Up Website Security; Refunds are only available within 24 hours of purchase.
WordPress Premium Support
If a support has already been performed during the this time period then, is non-refundable (if not yet performed, eligible for a refund within 14 days of the date of the initial transaction). Minimum term contracts apply and non – refundable beyond 14days.
Products Not Eligible for Refunds
- Services under contract
Contact us at firstname.lastname@example.org for questions related to refunds.